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File Setup
What file types are accepted?
.EPS, .PDF, JPG, .TIF
What color space should I send my files in?
All files should be sent in CMYK. Any files submitted in RGB may experience unacceptable color shifting. All files submitted in RGB are automatically converted to CMYK.
What are the bleed requirements?
All files must include a 1/8" (0.125 inch) bleed regardless if your design bleeds to the edge or not. An example of bleed setup for a 4" x 6" postcard would be 4.125" x 6.125".
What are your resolution requirements?
All rasterized (bitmap) images must be at least 300 dpi.

Should I include crop marks in my file?
Don't ever include crop marks in your artwork. Always submit your artwork at trim size + bleed. An example of bleed setup for a 4" x 6" postcard would be 4.125" x 6.125".
Can I include front and back images in 1 file?
Each side of your artwork must be in a separate file. Do not put both front and back in the same file.


File Submission

How do I send my files to InoPrints?
There are two methods to send artwork to InoPrints. The first is our Web Uploader. Once you have finalized your order, you will be able to upload your artwork through the Web Uploader. For those resellers that need to submit larger files, a web based file uploader should be used. Our preference: www.sendspace.com

What are the differences between the Web Uploader and FTP?
The Web Uploader is much more convenient and allows InoPrints to process your job quicker. However, the largest file size that can be sent through the Web Uploader is 10 megabytes per file. For larger artwork, www.sendspace.com is the best web based uploader.

How do I use sendspace.com?
Sendspace.com is easy. If you have a large file(s), you can simply go to www.sendspace.com and upload your files. You're going to want to put "info@inoprints.com" as the email you want to send to. Once you have successfully uploaded your files - it will send us an email where we can retrieve and download your files.

How do I send you my audio for CD Duplication?

Simple. We have two options.

1) Sendspace.com is easy. If you have a large file(s), you can simply go to www.sendspace.com and upload your files. You're going to want to put "info@inoprints.com" as the email you want to send to. Once you have successfully uploaded your files - it will send us an email where we can retreive and download your files.

*We will then proceed to create a master disc based on your .wav files or .mp3 files.


 2) Send or Drop Off Your Master Disc.
You can ship or drop off your finished master disc to one of our two locations.
(Master Discs need to be ready to play on standard radios. We do not accept data discs. Bring it in, how you want it duplicated).

For Pickups (inside of Illinois):
InoPrints.com
3451 W. Foster
Chicago, IL 60625


For Shipping Out (outside of Illinois):
InoPrints
18520 NW 67 AVE
#137
Miami Gardens, FL 33015



Ordering

Can I change paper, quantity or any other job specifications after I've finalized my order?
Due to the highly automated and fast paced gang-run process, once orders are placed, they are final. Changes cannot be made and orders cannot be cancelled or refunded.
What payment methods are accepted?
Visa, Mastercard, American Express, Discover, Paypal are accepted. All orders must be paid in full.


Production

What type of printing is used?
All products except banners are done using a gang run procedure on offset presses. This is possible due to our highly efficient work flow and job volume. Banner jobs are not offset.

What line screen are my jobs printed at?
200 lpi

How long does it take to start printing?
Printing may start as early as a few hours. InoPrints has full discretion in scheduling and makes sure all jobs are completed within stated turnaround times.

How do I calculate turnaround time?
There are two components to turnaround time. First is production time. This is the time to manufacture your job. The second component is transit time. This is the time for the product to reach you. Transit time varies on shipping method used. Both production time and transit time never include weekends or holidays. The day of ordering is not counted as the first day. I.e. Ordering Monday before cut-off with a 2 day turnaround time means the job will be ready to ship on Wednesday (Tuesday = Day 1 of Production, Wednesday = Day 2 of production).

Turnaround times are not guaranteed, but we try our hardest to accomplish every job in the stated turnaround times.

What is your time-cut?
4:00 p.m. Central time is the daily time cut.



Shirt Printing

~ALL ORDERS MUST BE IN PAID IN FULL STATUS PRIOR TO ANY PRINTING/PROCESSING. NO EXCEPTIONS. THANK YOU ~

What is your typical turnaround time?
Screen-printing turnaround: 10-14 business days DTG Turnaround: 2-6 business days depending on order details. Vinyl Thermal Printing: 2-6 business days depending on order details. Turnaround times are not guaranteed and depend on amount of orders already in queue. Customers will be notified on expected order completion. Please consider the many factors of amount of current orders in queue, specific needs to detail, shipping times and quantity of your order. We strive to give ALL of our customers the same amount of attention needed to ensure a great end product!

What fabrics can you print on?
We can print on 50/50 cotton/poly blends and 100% cotton. Please specify your preference within an e-mail inquiry if any. If not specified, we reserve the right to print your designs onto whichever cotton blend is available and currently in stock.

Can you print on black or colored shirts with Direct To Garment?
At this time, no. We are unable to print on dark & colored garments via DTG. ~Although, we ARE able to print full-color on whites, lights & heather colored garments. ~Screen-Printed garments can be printed on dark colored tees as well.

What is your largest print size?
Screen Printing: we can print images up to 12" X 12"
DTG: 14''x16''  for an additional $1.50/per design
Vinyl Thermal Print:12''x12''

Is Direct to Garment Printing durable?
Garments printed using DTG technology have excellent durability because the ink penetrates into the fabric. Thus, reducing the chance of image peeling off or cracking after just a few washes. It is suggested that DTG garments be washed inside out.

Do you have set-up fees?
No. We strive to put our customers first. So NO, we don't nickel and dime you with set up fees! Although, a small artwork fee may apply if need be.

What image formats do you accept?
For best results we encourage that the image be in 300dpi and sent in .PDF, .AI, .EPS, .PSD or .TIFF formats.-We can accept .JPG, .GIF & .PNG images but the image MUST be in their final desired print size. Enlarging the image may cause distortion & loss in resolution.

I dont want DTG. Do you offer Screen-printing?
Yes. We  provide Screen-printing services  for larger quantity orders,  just fill out our "Custom Quote Form"


Shipping

Do you blind/drop ship?
Yes, we can blind/drop ship if you let us know before hand. Invoices or documentation are never included.

What carrier does InoPrints use to ship with?
All shipments are sent via UPS & Fedex.

Can I have shipments sent on my own account?
In order to take advantage of combined shipping and our advanced shipping system, shipments cannot be sent using your account.

Where do you ship to?
InoPrints ships to all 50 US states, Puerto Rico, and Canada.