Customer Service/Account Manager

Are you energetic with a great personality and a can-do attitude? If so, The #1 Printing Company on Yelp, InoPrints, is looking for you. We are small, fun and growing company.

If you thrive in tight deadlines in a fast-paced, professional environment, then you will love it here. We are looking to grow quickly and need great talent. We are located a few minutes from downtown in the growing River West neighborhood (Chicago & Halsted)

The responsibilities of the Account Manager/Print Specialist include working with our vendors, estimating, invoicing, order processing and customer follow up. You will also be assisting clients on the telephone, coordinating with the production & sales team and vendors, and overseeing print projects from start to finish. Attention to detail, accuracy and organization are a must. Printing/Graphic design experience preferred, but we will train the right candidate. We need people that care about customer service and are problem solvers/solution gurus.

We are a well established Print Management company that is rapidly growing. We offer a great team environment, a reputation for excellence (check out our Yelp Reviews!), established customer base and excellent growth potential to reach your personal goals.

InoPrints has served the nation for over 6 years. We offer printing, graphic & web design services, signs, office stationary, promotional items and more. We specialize in fast turn around times and provide quality products and services designed to exceed the customer's expectations.

RESPONSIBILITIES:

General and Administrative

• - Communicate effectively with the Operations Manager and Sales Team, informing and updating them regularly to guarantee that sales and client objectives are met.
• - Follow systems and procedures outlined in the company manuals.
• - Participate as a key team player by supporting operations as needed.

Account Management & Customer Service

• - Prepare quotes utilizing the our system and provide to the customers or prospects.
• - Follow-up on all quotes within 10 hours of submission.
• - Enter customer orders clearly, concisely and accurately interpret customer information into order forms and in the InoAdmin System.
• - Update the Status/Shipping/Payments on a daily basis.
• - Make new job folders and confirm that all information is complete and accurate before it goes to the Production Manager.
• - Completes required paperwork required for outside purchases of products and services, such as brokered printing.
• - Work with the production manager to ensure that all jobs are completed to the customers' specifications and satisfy the delivery schedule.
• - Assist the Sales Team when necessary to ensure that all customer quotes are taken care of in a professional and timely manner.
• - Send thank you notes to large order and repeat customers.
• - Always look for opportunities to identify ways that we can make things easier for our customers.
• - Field chat inquiries for prospective clients.